FAQ & Policies

Visits are scheduled based on your pet’s needs and availability. Once we confirm details, you’ll receive a detailed Pet Care Profile to review to make sure we have your pet’s routine and care instructions documented correctly, along with a Service Agreement. Shortly after, you’ll receive access to the Walkies app, where you can request visits and manage your pet care.

Visits are scheduled based on availability and your pets needs. We offer morning, midday, evening, and limited overnight care.

Every visit is centered around your pet’s routine and comfort in their own home. Depending on your pet’s a visit may include:

• Potty breaks or yard time

• Walks or playtime (including zoomies)

• Feeding and fresh water

• Litter box or light habitat cleanup

• Medication or special instructions (if provided)

• One-on-one attention (pets, snuggles, and quality time)

While dogs and cats are the most common, we’re happy to discuss care for other household pets.

When availability allows, we’re happy to accommodate short-notice requests. Last-minute bookings may be subjected to an additional fee, depending on timing and service type.

When availability allows, early morning, late night, or off- schedule visits may be accommodated. An additional fee may apply depending on timing and service type.

Yes! Holiday care is available based on scheduling and availability. Holiday visits may be subjected to a holiday rate, which will be discussed at the time of booking.

We kindly ask. for at least 24 hour's’ notice if you need to cancel or change schedule visit. We understand that emergencies happen and will always try to be flexible when possible.

Your pet’s safety always comes first. In cases of severe weather (such as heavy snow, ice, or unsafe road conditions), visits may be adjusted slightly for timing or duration if needed. We’ll always communicate with you if conditions affect a schedule visit and do our best to maintain your pet’s routine safely.

If your home has limited access during bad weather—such as an unplowed driveway, icy walkway, we appreciate a heads-up ahead of time so we can plan accordingly and ensure everyone’s safety. .

Base pricing reflects care for one pet. Additional pets may require an added fee.

For the safety and well-being of your pets, households with multiple dogs or cats may require a minimum 30-minute visit.

This allows adequate time for individual attention, feeding, and safe potty breaks. In some cases, walking multiple dogs at once may not be possible, so additional time ensures each pet receives proper care without rushing.

We schedule pet visits within a 2-3 hour arrival window to allow for traffic, weather, and the number of visits booked on a given day.

Clients may request a preferred time, and we do our best to accommodate those requests. However, specific times cannot be guaranteed, especially during busy periods, weekends, holidays, or inclement weather.

If your pet requires care within a strict or time-sensitive window (such as medication that must be given at a specific time), please let us know in advance so we can determine availability and ensure proper care is provided.

Our priority is providing consistent, attentive care to every pet while maintaining safe and realistic scheduling.

Payment details will be discussed during booking. Payment is typically due prior to or shortly after service are completed, depending on the type of service and schedule.

*Tips are always appreciated but never expected.

Paws & Whiskers Pet Care is a family-run business. As we grow, care may be provided by trusted approved caregivers who share the same standards of care.

We offer several secure options for home access, including a client-provided key, temporary lockbox, garage code, or keyless entry. Keys and access details are handled with care and returned promptly after service care completed unless you request otherwise. Clients at times give us a copy so that we do not have to always have one handed to us when scheduling. Once the sitter is done using the key they are returned and kept in a secure area.

Your pet’s comfort, safety, and routine always come first. We treat every home and every pet with care, respect, and attention - just as we would our own.

✔️ Fully insured
✔️ Reliable & experienced
✔️ Personalized in-home care
✔️ Serving Frederick & Carroll County

Proof of insurance is available upon request.